The Future of Guest Experience
This study seeks to provide valuable insights into the opinions and perspectives of more than 250 European hotel managers regarding the future of guest experience in their establishments.
Our “home base” is our attractive office located in Moordrecht. We take care of our customers' hotel automation with a wide range of services and products and anticipate directly in this fast-paced society. We say what we do & do what we say. Service is our top priority, both towards the customer and towards each other. Each department has its own responsibility and we do it together, we are Sbit together.
Your focus is on hotel groups and possibly larger individual hotels that we can serve with many elements from our portfolio. From the moment a qualified lead comes in and is assigned to you, you ensure that the right high-quality solution is provided. Through a good inventory of the current situation and/or wishes, possibly combined with a site visit and a network scan, you work towards an ideal picture. You can also invite the prospect to visit our guest experience (demo room). You work out that ideal picture in a design plus quotation and then do the utmost to bring in the customer.
With large projects, after the transfer to the Project Manager with a perfect briefing, you remain closely involved, so that you know what is going on with your customer and to learn from our operation. Continuous improvement is in your DNA. With a smaller project, you mainly remain involved in the after sales phase. But the account remains ‘yours’ and you, together with our operation, ensure the success of your account.
You are responsible for revenue for this account. With an account plan you ensure a satisfied customer who stays and even becomes a bigger customer. You know what is going on and suits your customers. You will also take on all commercial activities in this phase. From inventory via quotation to order and after sales. You use all modern media to follow, captivate and bind your account. You will also work a lot with our Service Delivery Manager, who guarantees the daily service for our customers. For support in, for example, CRM and quotation work, you can count on the Sales Support colleague.
Additional activities include attending commercial meetings and contributing ideas in our market approach (campaigns that are developed by marketing).
The dynamics of working with many different products/services and for different customers challenges you. You are enthusiastic, positively critical and you like to solve problems for the customer. You are curious about your field, keep your knowledge up-to-date and share it with your colleagues where necessary.
Sbit has been around for more than 20 years and we carry Hospitality in our hearts. We are a fast-growing company and already active in 17 European countries that we mainly serve from our office in Moordrecht. Our customers are many different international hotels where we take over the maintenance and support of the digital office environment so that the hotels can focus on what they do best: guest experience. We also like to create the best guest experience by working with the latest technologies for WiFi, telephony and television, for example.
Fun and relaxation are important to us and we like to make time for that. Every week we close on Friday afternoon at 5 p.m. with a drink in our own Sbit bar. We have a diverse international team and we like to encourage personal growth!
Do you feel an absolute match and does your heart beat faster after reading this vacancy? Send your application with CV to our HR Manager, Romana Madhar, or give her a call (firstname.lastname@example.org/06-59882189)