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Account Manager

Our “home base” is our attractive office located in Moordrecht. We take care of our customers' hotel automation with a wide range of services and products and anticipate directly in this fast-paced society. We say what we do & do what we say. Service is our top priority, both towards the customer and towards each other. Each department has its own responsibility and we do it together, we are Sbit together.

Your focus is on individual hotels and hotel group establishments.
You are responsible for sales for your accounts. With an account plan you ensure a satisfied customer who remains our customer and even becomes a bigger customer. You know what is going on and suits your customers.

You use all modern media to follow, fascinate and bind your account, think of social media. You will also work a lot with our Service Delivery Manager, who guarantees the daily service for our customers.

You take on the commercial activities associated with opportunities independently. From inventory via quotation to order and after sales. That looks something like this:

  • Through a good inventory of the current situation and / or wishes, combined with a site visit if necessary, you work towards an ideal picture.
  • You work out that ideal picture yourself in a quotation and then do the utmost to win the assignment.
  • You make use of our accumulated knowledge and standards, which we of course continuously improve with input from the team. For specialist technical knowledge you can briefly involve one of the operational colleagues. For larger requests, a fellow Hospitality Solutions Partner can take on the design part, while you watch to learn. And feel free to invite the prospect to visit our guest experience (demo room). Which steps you take yourself partly depend on your knowledge and experience.
  • If it is a large project, you will remain closely involved after the transfer to the Project Manager with a perfect briefing, so that you know what is going on with your customer and to learn from our operation. Continuous improvement is in your DNA.
  • With a smaller project, you mainly remain involved in the after sales phase. But the account remains ‘yours’ and you, together with our operation, ensure the success of your account.
  • You document all actions towards the customer in our (CRM) tooling.

Additional activities include attending commercial meetings and thinking along in our market approach (campaigns that are developed by marketing). After all, you know what your customers need.

The dynamics of working with different products/services and for different customers challenges you. You are enthusiastic, positively critical and you like to solve problems for the customer. You are curious about your field, keep your knowledge up-to-date and share it with your colleagues where necessary.

What we offer

  • A dynamic job with pleasant helpful colleagues in an attractive office in Moordrecht
  • Would you like to grow and develop yourself professionally! We are happy to help you with this.
  • Of course a mobile phone, laptop and company car
  • A monthly fixed internet allowance and expense allowance
  • A competitive salary and a good pension scheme

Who are you?

  • MBO+/HBO working and thinking level
  • Minimum 2 years work experience
  • Experience within an MSP or software service provider in the hospitality industry OR experience as an
  • Application/IT engineer at a hotel
  • Knowledge of and experience with Office Software and various applications
  • Excellent communication skills (both oral and written)
  • Good command of the Dutch and English language. French and/or German is a plus
  • Team player, enthusiastic, inspiring & convincing
  • Energetic, enterprising/initiative/pro-active, daring, creative
  • Result oriented, achieving goals
  • Accurate, eye for detail
  • Organizational sensitivity
  • Reliable & honest
  • Flexible
  • And of course: customer-oriented

Who are we?

Sbit has been around for more than 20 years and we carry Hospitality in our hearts. We are a fast-growing company and already active in 17 European countries that we mainly serve from our office in Moordrecht. Our customers are many different international hotels where we take over the maintenance and support of the digital office environment so that the hotels can focus on what they do best: guest experience. We also like to create the best guest experience by working with the latest technologies for WiFi, telephony and television, for example.

Fun and relaxation are important to us and we like to make time for that. Every week we close on Friday afternoon at 5 p.m. with a drink in our own Sbit bar. We have a diverse international team and we like to encourage personal growth!

Do you feel an absolute match and does your heart beat faster after reading this vacancy? Send your application with CV to our HR Manager, Romana Madhar, or give her a call (