Who are we?
Sbit has been around for the past 20 years and we carry Hospitality in our hearts. We like to work hard and have clear agreements with and towards each other and we stick to them; the norms & values of Sbit. Fun and relaxation are also important to us and we like to make time for that. Every Friday afternoon at 5 p.m we finish of the week in our own Sbit bar with a snack and a drink. We like to stimulate personal growth. We believe in nurturing personal goals. We offer you a safe workplace where you feel seen, supported and appreciated and you can be yourself. We think and act according to possibilities and look at what is there, not what is missing.
We are currently looking for an enthusiastic and experienced colleague to join our commercial team and who fits and recognizes who we are and what we convey. If you recognize yourself in this, then we are absolutely looking for you!
In a customer-friendly manner, you ensure timely, complete and professional follow-up of customer questions and their registration in the intended system. Tickets made from this will immediately and fully be administered. You participate in projects at home and abroad. So, you enjoy traveling and this is not a problem. You take care of maintenance of the installations and systems of the customers, usually by carrying out the work remotely (from our office in Moordrecht) (RMM) and sometimes “on premise” at the customer.
You work within a very nice team of Office Support Engineers where collegiality and loyalty are a given. They are the expert line within their area of interest. You deal with incoming tickets in the first line and solve problems that arise with our customers. You periodically perform updates of hard- and software. You show ownership, work very securely and focus on what you are doing.
You make decisions about/in the timely and complete handling of customer requests to resolve malfunctions within the focus area, change or improve settings. You ensure prompt registration in the appropriate system if this has not been done automatically. You are accountable to the Manager Office Support and you have contact with customers, other suppliers of customers, and with colleagues from your and other teams.
You are enthusiastic, positively critical and you like to solve problems for the customer. You are curious in your field, keep your knowledge up-to-date and share it with your colleagues when necessary. Service is our top priority, both towards the customer and towards each other. Each department has its own responsibility and we do it together, Sbit we are together.
Who are you?
- You work and think on MBO+ level
- You have recently graduated, with 1 or more years of experience
- You have done an ICT System Administrator / Network Administrator / ServiceDesk Employee training
- You speak and write fluent Dutch and English, French is an advantage
- You are positive, eager to learn, enthusiastic, collegial, flexible, accurate, reliable, communicative and customer-oriented
- You do not have a 9 to 5 attitude; you are willing to work evenings and weekends if necessary
Desired diplomas, certificates, knowledge, experience and skills:
For all we expect basic level, internship or more
Technical certifications of Server Structure Technologies;
Knowledge of Windows Server 2012R2 to 2019;
Knowledge of Itil approach;
General network / infrastructure knowledge (routing, switching, wifi, voip);
Knowledge of backup systems;
Knowledge of Virtualization platforms;
Knowledge of Microsoft online services Office 365, Azur, SharePoint etc .;
Infrastructure and networks, including private and public Cloud;
Knowledge / experience IT Business Management System / Autotask;
Knowledge / experience Remote Management Monitoring-Ticket system;
Knowledge of anti-malware products and security (firewall).
What we offer
A varied job with a pleasant and flexible atmosphere with a good salary and a good pension plan. There is room to specialize and get training. A telephone and laptop are at your disposal, with all the associated facilities to be able to work flexibly at any location. The type of employment is full-time and initially for a period of seven months and if we make a good match, the intention is to move to a permanent employment contract.
Have we made you enthusiastic? Send your application with CV by e-mail to our Chief Happiness Officer, Brit Brul or call her if you have any questions (email@example.com/06-42219493).
Thank you for your interest in Sbit.